1
 2
 3
 4
 5
 6
 7
 8
 9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

info: All our operators are currently assisting others customers. You are currently in position 1  Thank you for your patience. An operator will be with you shortly.
info: You are now chatting with 'Stephen wright'
Stephen wright: Welcome to Live Chat support, how may I help you?
Stephen wright: Hello John
John Boker: Hi, i'm having problems getting recaptcha working on my site now, it was working previously and i just noticed it has stopped working. is there anything that has changed on the server that would cause this?
Stephen wright: Please give me a moment to go through your issue
John Boker: one thing i did notice was the server name i was on was WEB16, but now it's FST07
John Boker: when on web16 it was working
Stephen wright: Thank you for your patience...
Stephen wright: Yes, that is because you have purchased the Faster server
Stephen wright: And now we have moved your account on the new faster servers
Stephen wright: Your domain name is now pointing to fst07.justhost.com
John Boker: i purchased the faster server months before being moved to fst07
John Boker: I dont mind being moved to a faster server, i just want to know what i can do to make the reCaptcha module start working again
John Boker: I got 15 or so spam comments yesterday and today
Stephen wright: Please allow me some time to check
John Boker: ok, thank you
Stephen wright: Thank you for your patience...
Stephen wright: May I have your cPanel username and password please?
John Boker: ok, the username is xxxx
John Boker: and the password is xxxx
Stephen wright: Please allow me some time to check
John Boker: ok
Stephen wright: Thank you for your patience...
Stephen wright: John, when I have added the comment and entered the captcha code it is redirecting me to http://antiyes.com/comment/reply/335 URL
Stephen wright: Also I have checked your account details and there is no comment folder inside the public_html folder
Stephen wright: Please check it and let me know
John Boker: one moment
Stephen wright: Sure
John Boker: the math comment seems to be working for me
John Boker: err, captcha, it failed the first time then it allowed it the second, after answering the problem the second time
Stephen wright: Ok
John Boker: but that's not really the problem, it shouldnt be showing the math captcha, it should be showing a reCaptcha captcha block, from http://recaptcha.net/
John Boker: to do this it opens up a connection to recaptcha.net in the php and gets the block to display
Stephen wright: Okay... we need to check it further
Stephen wright: Regarding your issue I will request you to please contact our admins at support@justhost.com
Stephen wright: Our admins will investigate your issue
Stephen wright: And will provide you the further details in this regard
John Boker: ok
John Boker: i'll contact them
John Boker: thank you for your help
Stephen wright: Thank you for your understanding !!
Stephen wright: You are most Welcome !!
Stephen wright: Is there anything else I can help you with?
John Boker: no that's all
John Boker: have a nice night
Stephen wright: We are pleased to bring to your attention the following offer.
Stephen wright: Let us take away any worries of accidental deletion or modification of your website or files by backing up your site on a daily basis. If you ever need a previous days backup, just let us know and we will happily restore or upload backups for you - $19.95 per year.
Stephen wright: Have a nice day!! Good Bye.
info: Your chat transcript will be sent to johnboker@gmail.com at the end of your chat.