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Welcome to the Rackspace Cloud! My name is Christopher E, how may I help you? 
John Boker: Hi, i wanted to force ssl usage on a website and in the rackspace cloud docs it says to contact support if im unsure if the IIS Rewrite module is available 
John Boker: I'm unsure 
John Boker: the site is https://www.bridgeportequipment.com/ 
John Boker: what i read is from http://cloudsites.rackspacecloud.com/index.php/How_do_I_force_SSL_on_my_ASP/.NET_site%3F 
Christopher E: Hi John. Let me get that info for you. 
Christopher E: Just making sure, you have tested it and it does not work? 
John Boker: i have not tested it yet 
John Boker: i wanted to do this with the least amount of downtime 
Christopher E: OK. Your site does have that available 
John Boker: one more question, with that carry along the query string along with the site & path ? 
Christopher E: It would not, John. 
John Boker: do you know how to get that information appended? 
Christopher E: One second, let me find out. 
John Boker: thanks 
John Boker: it didnt work: 
John Boker: Module IIS Web Core 
Notification Unknown 
Handler Not yet determined 
Error Code 0x8007000d 
Config Error The configuration section 'rewrite' cannot be read because it is missing a section declaration 
Config File \\?\UNC\fsvs01\Target01\341340\347256\www.bridgeportequipment.com\web\content\web.config 
Christopher E: Can you try again, real quick John? 
John Boker: yeah, one moment 
John Boker: i tried again, this time no errors, but it's not redirecting either 
Christopher E: Ok. I had rebuilt your application. 
John Boker: ok, it's throwing the error again 
John Boker: i need to have that not happen as soon as possible, before people notice 
John Boker: i removed it from the web.config so the site would come back up 
Christopher E: Try restoring the changes you made and rebuilding the application. 
John Boker: do you want me to add it to the web.config again to see if the rewrite will work ? 
Christopher E: You can try. 
Christopher E: You will also want to rebuild the application through your control panel. 
John Boker: i've been rebuilding through the control panel. Has anything been done since the last time i tried? i dont want to try again until i think it's going to work 
Christopher E: Nothing has been changed on our end. 
John Boker: ok, so im guessing the iis rewrite module is not available then 
Christopher E: Let me hit up an admin. 
John Boker: thanks 
Christopher E: Thanks for your patience, John. I am awaiting a response from an admin. 
John Boker: ok 
Christopher E: Still there, John? 
John Boker: yes 
Christopher E: We may need to set up a test environment. 
John Boker: ok 
Christopher E: To isolate this, are you able to modify your web.config so that everything is commented out except for the SSL code? 
John Boker: there are connection strings and app settings 
John Boker: if i do that the site wont work 
Christopher E: One moment. 
John Boker: well im going to have to be going, i've spent too much time on this already. could you open up a support ticket for this ? 
Christopher E: Will do, John. 
John Boker: thanks, have a nice day! 
Christopher E: You too!